Hallmark offers residents choices regarding their care, bathing, sleeping, and other aspects of their life. Life here is truly "Resident Centered". Assessments and plans of care reflect the resident's choices, taking into account all strengths, weaknesses, risks, etc., into consideration; and the facility's creativity, resourcefulness, and ability to reach some sort of compromise to accommodate not only the resident's wishes, but their need for care.
Since 1999, Hallmark House Nursing Center has provided care using a unique care delivery model called Care Management. This model was developed in 1985 by a practicing nurse clinician/manager in a long-term care setting and is best described as a modified primary care model. It is an aggregate of the positive aspects of primary nursing, team nursing and the social worker's case management role of the early 1970s. The primary focus of the role is nursing accountability with resulting positive resident outcomes versus the more traditional "task completion" focus. This system of care delivery involves significant revision in the roles nurses have traditionally assumed in the skilled nursing setting and involves a paradigm shift in thinking by all facility staff. The nurses here at Hallmark House have embraced this style of nursing and have become very close to their residents and families. This is just one more aspect of how we truly value our residents and provide individualized care. The families are considered to be part of our team of care providers, and their input is invaluable to us in the formation of our plan of care for their loved one.
Psychosocial services are offered by Counseling & Care Management Services, Inc.
A Resident Care Plan is created for each resident which may often include specialized therapies, such as physical therapy, speech therapy, occupational or recreational therapies. The plan is carefully designed for each resident to help them attain the highest possible emotional, social and physical status. It assures that each resident is evaluated as often as needed after the initial admission. Practical goals are set, always keeping in mind the resident's individual capabilities.
Our Health Services include a full rehabilitation program – physical, speech, occupational and nutritional therapies.